
Frequently Asked Questions
1. When will my order be shipped?
1. When will my order be shipped?
All orders are processed within 1–3 business days. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. How long does delivery take?
2. How long does delivery take?
- United States: 4–8 business days
- Canada: 7–14 business days
- United Kingdom: 7–14 business days
- Australia & New Zealand: 7–14 business days
Delivery times may vary based on carrier delays, weather conditions, customs inspections, or destination distance.
3. Do you offer free shipping?
3. Do you offer free shipping?
Yes. We offer Free Shipping on all orders with no minimum purchase required.
4. What is your return policy?
4. What is your return policy?
You can request a return within 30 days of delivery if the item is unused and in original condition.
5. What if my item arrives damaged or incorrect?
5. What if my item arrives damaged or incorrect?
Contact us within 7 days with photos or videos, and our team will help with a replacement or refund.
6. How do I contact customer support?
6. How do I contact customer support?
Email: support@storezizipets.com
Phone: +1 (307) 402 9973
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (MST)















