At Zizipets, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
As outlined in our Return Policy, if your item arrives defective, damaged, or not as described, you are eligible to return it. Please send the item to the following return address:
Return Address: 12 Palm Street, Tai Kok Tsui, Kowloon, Hong Kong.
Once we receive your returned item and verify its condition, we’ll process your return and issue a refund to your original payment method.
Refunds are typically processed within 3 business days after your return is received and approved. Depending on your bank or credit card provider, the funds may take additional time to appear in your account.
If you haven’t received your refund:
Orders may be canceled within 12 hours of purchase by emailing support@storezizipets.com.
After the 12-hour window - or once a tracking number has been issued - orders cannot be canceled or refunded, as they are already being processed for shipment.
At Zizipets, we’re committed to transparent, hassle-free service so you and your furry friends can enjoy every moment with confidence.