10,000+ satisfied customers
30-Day Money-Back Guarantee
Free shipping on orders over $99
Note: Only 25 left in stock
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At Zizipets, every product is designed with love and shipped with care - because your pets deserve the best. Below you'll find everything you need to know about our shipping methods, delivery times, and tracking process so you can order with confidence.
Zizipets offers fast, reliable shipping across the United States for all of our pet products.
Shipping Method Delivery Window Cost (first item) Each Additional Item Standard Shipping 2 – 5 business days $4.95+ $0 Insured Shipping 2 – 5 business days $7.95 + $0
Free shipping is available on all U.S. orders over $99.
We proudly ship worldwide so pets everywhere can enjoy our products.
Shipping MethodDelivery WindowCost (per item) Each Additional ItemInternational Shipping 10 – 30 business days $7.95 + $0
Note: International buyers are responsible for any customs duties or import taxes in their country.
Total Estimated Delivery Time = Processing Time (1–3 days) + Shipping Time
Examples:
You’ll receive a tracking number via email within 1 – 5 days after your order ships.
Track your package in real time from our warehouse to your doorstep.
Need to make a return? No problem. We offer a 30-day hassle-free return window.
Just email support@storezizipets.com with your order number and issue to begin.
Payments are accepted via PayPal. You can also pay using a credit card or debit card through PayPal.
All transactions are secured. Shintify website is provided with an SSL encryption system to protect personal and payment data.
At Zizipets, your satisfaction - and your furry friend’s happiness - is our top priority. If something’s not right with your order, we’re here to make it right with a clear, fair, and stress-free return and refund process.
You may request a return, refund, or replacement if your item meets one or more of the following conditions:
The item is defective or damaged upon arrival
The item is significantly different from the description or product images shown on our website
The item you received is not what you ordered
Note: We do not offer refunds for minor packaging imperfections or issues resulting from misuse or mishandling.
To initiate a claim, email us at support@storezizipets.com within 30 days of delivery.
Please include:
Your order number
The email address used during checkout
Clear photos or a short video showing the issue (damage, defect, incorrect item)
Our support team will respond within 1–2 business days with next steps.
All approved returns must be shipped to:
Return Address: 12 Palm Street, Tai Kok Tsui, Kowloon, Hong Kong
Once we receive and inspect the returned item:
A refund will be issued to your original payment method
Refunds cover the product price only (shipping fees and taxes are non-refundable)
Refunds are typically processed within 3 business days after approval
Depending on your bank or credit card provider, funds may take a few additional days to appear in your account
If your refund hasn’t appeared:
Check your bank or credit card statement
Contact your card provider - posting times may vary
Still no refund? Email us at support@storezizipets.com and we’ll investigate promptly
Orders can be canceled within 12 hours of purchase by emailing support@storezizipets.com
After 12 hours - or once a tracking number is issued - orders cannot be canceled or refunded, as they are already being processed for shipment
At Zizipets, we’re committed to delivering not just great products, but also peace of mind. If something doesn’t go as expected, we’ll work with you to make it right.
Still have questions? Contact our friendly support team at support@storezizipets.com - we’re here to help!
Protect your furniture and satisfy your cat’s natural scratching instincts with the RattaScratch™ Rattan Cat Scratcher Mat. Made from durable, natural rattan material, this scratcher board provides the perfect surface for cats to sharpen their nails and stretch comfortably.
Designed to be placed on sofas, floors, or cat trees, the RattaScratch™ mat helps reduce damage to your home furnishings while keeping your cat entertained and healthy. Its lightweight and flexible design makes it easy to move and clean.
Excellent service and packaging!My order arrived quickly and everything was carefully wrapped. You can tell Zizipet really values their customers.
Super friendly and helpful staff.I wasn’t sure what to get for my new puppy, but the team helped me pick exactly what I needed. Great experience!
Top-notch quality and fast delivery.Everything I ordered looks just like the photos. My pets love them already!
Zizipet never disappoints.Good prices, great selection, and I always feel confident that I’m buying safe products for my fur babies.
Shopping with Zizipet is always smooth and easy.Their website is user-friendly, customer service replies quickly, and delivery is on time.
Orders usually take 3 - 7 business daysto arrive within the United States, depending on your location and product availability. International orders may take 7 - 15 business days. A tracking number will be emailed to you once your order ships.
Yes, we ship worldwide! Shipping times and rates vary depending on the destination. International customers are responsible for any customs duties or import taxes required by their country.
You can cancel your order within 12 hours of placing it by contacting us at support@storezizipets.com. After this period, your order may already be in processing or shipped and can no longer be canceled.
If your item arrives damaged, defective, or not as described, contact us within 15 days of delivery at support@storezizipets.com. Include your order number and photos or videos of the issue. We’ll either replace the item or issue a refund—no return needed. Please note: original shipping charges and international customs fees are non-refundable.
We accept PayPal, along with all major credit and debit cards processed securely through PayPal Checkout.
Our brand is based in the United States, with product fulfillment centers located in multiple regions, and warranty and service support operating out of Hong Kong.
Zizipets offers a wide range of pet products designed for cats and dogs of all sizes and breeds. Every product page includes clear sizing guides, materials, and usage tips. If you’re unsure, feel free to contact us for personalized recommendations.
Yes! Zizipets offers a 6-month limited warranty on all products against manufacturing defects. Keep your order confirmation as proof of purchase for any claims.
